Refund policy

RETURNS
To return a purchased item, follow the steps below:
1. Email us at rhsales@ranis.co.za with your order number and state which items you would like to return. We will provide you with a free shipping label.
2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and stick the provided return shipping label on it.
5. Bring your package to the post or order pick-up from your location.
6. Where a purchased product cannot be exchanged, we will inspect it and if the refund is approved, we will initiate a refund to your original method of payment. If the refund is done to a card account, you will receive the credit depending on your card issuer’s policies.

REFUNDS
Please note that there are exceptions to our return policy stated below:
- Discounted items from a final sale cannot be returned for a refund nor exchanged
– Perishable goods, for example, food and drinks, cannot be returned for a refund nor exchanged
– Beauty products, for example, lotion and soaps must be returned unused in the original packaging within 14 days of purchase

We will need 14 days to process your return and assess it for eligibility. 

Contact Us
If you have any questions on how to return your item to us, email RANIS HERBALIST, rhsales@ranis.co.za